Dear Vacation TROUBLESHOOTER: Final 12 months, I paid out $1,284 for two tickets from San Francisco to Barcelona, Spain. The day just before our flight, I tried out to print our boarding passes. I could not.
We went to the airport a few hours early. Even even though I equipped the airline’s agent with the verified itinerary, they could not come across it. To get on our flight, we compensated another $1,973. It took almost three hrs to get us reticketed, and we virtually missed our flight.
Stage Airways will not refund the $1,973 because it says we ended up a “no show” for the flight. How can we maybe be a no-exhibit if we were on the flight? On top of that, we paid out 2 times for the flight.
I called my credit rating card company and a representative prompt that I dispute the unique purchase. I did, but my credit score card sided with the airline. Can you aid me get my $1,973 again?
— Ellen Boelens, Redwood City, Calif.
Answer: Stage Airlines, a discounted airline run by Iberia, need to have had a record of your flight. You purchased your tickets through its web-site and tried using to ensure your reservations on the web a working day in advance of your departure. You also arrived at the airport early to attempt to kind matters out. Rather, Degree marked you as a “no-show” and then offered you new seats at a $689 markup. That is completely wrong.
You may well have discovered a significantly less costly fare on one more airline, but I imagine it was smart to rebook on Degree Airways. That way, the airline realized for selected that you paid out for your tickets 2 times. You essentially were on your originally scheduled flight, so you could not have maybe been a “no-demonstrate.”
Whilst your flight took place ahead of the pandemic, you experimented with to resolve it for the duration of the pandemic — and that was the problem. Stage Airways, like each individual other airline in the environment, was overrun with refund requests. Yours was a person of hundreds of countless numbers of them.
As I reviewed your paper path — good position on trying to keep that, by the way! — I noticed no evidence that you were a “no-exhibit.” This was just an digital glitch that Stage Airlines pinned on you. And it appeared all way too joyful to enable you shell out for your ticket two times. That is how airways make their revenue these times. Preposterous.
You could have appealed this double charge to one of the airline’s executive contacts. I publish the names, numbers and e mail addresses of Iberia’s administrators on my shopper advocacy internet site at www.elliott.org/firm-contacts/iberia-airlines/.
I contacted Iberia on your behalf a number of moments, but the airline would not refund your ticket. Ultimately, you contacted the U.S. Division of Transportation and filed a grievance. Iberia refunded your to start with flight, leaving you to pay out the $689 change. You are nevertheless satisfied to have received a little something again from the airline.