July 25, 2021


Poppin Fresh Travel

United Kingdom Travel Insurance coverage Customer Research Report 2021 – ResearchAndMarkets.com

DUBLIN–(Small business WIRE)–The “Uk Travel Insurance policies Customer Research Report 2021” report has been extra to ResearchAndMarkets.com’s supplying.

This report will look at the motivations, activities and views of the Uk journey insurance coverage consumer. It focuses primarily on annual multi-trip insurance policy, whilst the report also discusses in areas single excursion insurance coverage.

The study will establish and analyse purchaser attitudes to vacation insurance plan, seem at the promises working experience of policyholders, and examine why they opt for just one route to invest in more than one more. In addition, it will take a look at how cost sensitivity is impacting the market. Equivalent analysis was operate in 2019 and this report compares and contrasts the findings.

Compared with 2019, 2021 has seen a sizeable drop in the variety of abroad travel outings taken, with the length of trips also shortening. Regardless of this, ownership of multi-vacation insurance held up perfectly: in 2021, 22% of all consumers owned multi-trip journey coverage, when compared with 25% in 2021.

This somewhat little decline, having said that, demonstrates the ongoing coverage of journey insurance coverage in packaged financial institution accounts. Less policyholders in 2021 owned multi-journey address by way of standalone policies compared with 2019, although the proportion owning via packaged lender accounts improved. This implies passive possession – i.e., possession not specifically similar to using a trip aboard – improved in 2021 as opposed with 2019.

Though multi-trip insurance plan possession held up moderately perfectly, ownership of single trip coverage declined really significantly. In 2019, single vacation coverage was owned by 40% of all people about the past year. In 2021, this experienced declined to just 15%.

In 2021 only 5% of policyholders were very first time potential buyers of multi-trip insurance coverage in the past yr (i.e., designed their to start with at any time vacation insurance plan purchase and have been with their latest provider for a lot less than 1 year). This is perfectly down on the 15% of new FTBs in 2019 and is yet another sign of the affect of COVID-19 travel limits on the marketplace.

Other conclusions from the report, involve:

  • While policyholders who have multi-excursion journey insurance coverage uncover the working experience gratifying and largely ache totally free, the pleasure of all those who have claimed declined in 2021 in contrast with 2019, although it continues to be superior.
  • In 2021, compared with 2019, much less claimants were contented with the consequence of their declare, fewer experienced a completely profitable outcome to their claim and most appreciably of all, significantly much less assumed the claims process was quick, with nearly just one-3rd of claimants in 2021 thinking of the promises course of action as tough. It could be that offered the effects of COVID-19 on statements, claimants have discovered it tougher to claim or make a fully profitable assert.
  • The share of multi-trip policyholder building a assert in the past yr declined substantially in 2020/21 as opposed with 2018/19, no question reflecting the drop in overseas excursions around this period.
  • When few policyholders can register or have registered a claim via a customer on line portal, the incidence of doing so has elevated sharply in between 2019 and 2021.

Vital Matters Protected:

Executive SUMMARY

  • COVID-19 leads to a drop in plan ownership and a drop in marketplace measurement.
  • Possession biased toward additional affluent people.
  • Policyholders are comparatively faithful, but the consumer merry-go-spherical nonetheless spins.
  • Policyholders like to uncover bargains on-line, primarily via PCWs.
  • Multi-excursion policyholders equilibrium value and go over
  • Models are not of key great importance.
  • Most policyholders have a superior encounter.
  • Important drop in promises
  • The claims approach operates efficiently but there ended up amplified frictions in 2021
  • Introduction


  • Slight drop in ownership of multi-excursion vacation insurance
  • Collapse in the single journey travel insurance industry
  • Less abroad holiday break excursions, specifically to Western Europe
  • Far more affluent people are the most possible to individual journey coverage.
  • Regular travellers the most possible to have vacation insurance policy.
  • Multi-excursion policyholders tend to very own standalone procedures and shell out for them each year
  • Insured travellers like to minimise their hazards.

THE Purchaser JOURNEY Begins

  • Around 7-in-10 multi-journey policyholders are numerous shopper journey takers.
  • The renewal prompt allows kick start out the purchaser journey
  • Travelling overseas motivated switching in 2020/21
  • Switching can come to be habitual.
  • Many of people renewing only do so following beginning on a new journey.
  • About 50 % of individuals renewing without hunting nonetheless consider and get a far better deal.

Buying A Coverage: Locating THE Correct Offer

  • If seeking for a deal, the interest goes in direction of Selling price Comparison Sites
  • Policyholders attaining their multi-trip insurance policies in the previous 12 months rely greatly on PCWs
  • And the concentration on PCWs will form the up coming buyer journey
  • PCWs provide the winning mixture: easy entry and the info necessary
  • PCWs are also a prime getting channel particularly for solitary trip insurance policies


  • Multi-vacation policyholders equilibrium value and include
  • Brands are not of primary value
  • The ultimate rate/cover give is the final result of a negotiated settlement.
  • Negotiations very likely to centre on broad plan functions
  • Policyholders require their information and facts delivered in a concise way

Currently being A POLICYHOLDER

  • Currently being a policyholder is an simple and satisfying procedure
  • Policy management is relocating on line
  • Significant drop in vacation insurance policies claims
  • Saying remains a mainly fulfilling encounter but less so than in advance of

Sector Measurement AND Tendencies

  • Journey coverage market place declines by almost 40%
  • A various sector in conditions of makes

For a lot more information and facts about this report check out https://www.researchandmarkets.com/r/rvshvc