July 25, 2021


Poppin Fresh Travel

United Kingdom Travel Insurance Shopper Report 2021

DUBLIN, June 16, 2021 /PRNewswire/ — The “Uk Journey Coverage Shopper Analysis Report 2021” report has been included to ResearchAndMarkets.com’s presenting.

This report will look at the motivations, experiences and opinions of the United kingdom travel insurance policy shopper. It focuses principally on yearly multi-journey insurance policies, while the report also discusses in locations solitary journey insurance coverage.

The investigate will establish and analyse consumer attitudes in direction of vacation insurance plan, glimpse at the statements experience of policyholders, and examine why they decide on one particular route to order about an additional. In addition, it will investigate how value sensitivity is impacting the industry. Comparable research was run in 2019 and this report compares and contrasts the results.

Compared with 2019, 2021 has found a important drop in the variety of abroad journey excursions taken, with the duration of journeys also shortening. In spite of this, possession of multi-journey insurance policies held up effectively: in 2021, 22% of all customers owned multi-journey journey insurance, compared with 25% in 2021.

This somewhat smaller decline, nevertheless, reflects the continued coverage of journey insurance coverage in packaged bank accounts. Fewer policyholders in 2021 owned multi-journey deal with by using standalone insurance policies as opposed with 2019, though the share owning through packaged lender accounts elevated. This implies passive possession – i.e., possession not immediately related to using a excursion aboard – enhanced in 2021 in comparison with 2019.

While multi-vacation insurance policy ownership held up fairly nicely, possession of single vacation insurance plan declined very appreciably. In 2019, solitary trip coverage was owned by 40% of all individuals in excess of the previous 12 months. In 2021, this experienced declined to just 15%.

In 2021 only 5% of policyholders were first time consumers of multi-excursion insurance plan in the final yr (i.e., made their initially at any time vacation insurance policies purchase and have been with their recent provider for a lot less than 1 yr). This is nicely down on the 15% of new FTBs in 2019 and is a different sign of the impression of COVID-19 travel limitations on the sector.

Other conclusions from the report, include things like:

  • While policyholders who have multi-trip travel insurance find the knowledge satisfying and largely discomfort free, the fulfillment of those who have claimed declined in 2021 in comparison with 2019, even though it remains superior.
  • In 2021, in contrast with 2019, fewer claimants have been content with the end result of their declare, fewer had a entirely thriving end result to their assert and most noticeably of all, significantly less believed the statements system was effortless, with just about a person-3rd of claimants in 2021 thinking of the promises method as tricky. It could be that provided the effect of COVID-19 on claims, claimants have discovered it tougher to declare or make a wholly thriving declare.
  • The share of multi-journey policyholder creating a claim in the earlier 12 months declined noticeably in 2020/21 when compared with 2018/19, no doubt reflecting the decline in overseas outings in excess of this period of time.
  • While number of policyholders can sign up or have registered a assert via a purchaser on the net portal, the incidence of undertaking so has amplified sharply involving 2019 and 2021.

Critical Matters Protected:


  • COVID-19 prospects to a drop in plan possession and a drop in market place measurement.
  • Possession biased towards far more affluent buyers.
  • Policyholders are comparatively loyal, but the customer merry-go-spherical even now spins.
  • Policyholders like to discover specials on line, generally by way of PCWs.
  • Multi-excursion policyholders stability price and cover
  • Manufacturers are not of key significance.
  • Most policyholders have a excellent experience.
  • Important fall in claims
  • The statements system operates efficiently but there were increased frictions in 2021
  • Introduction


  • Slight drop in ownership of multi-excursion travel coverage
  • Collapse in the single vacation journey insurance coverage marketplace
  • Fewer abroad holiday break excursions, in particular to Western Europe
  • Additional affluent individuals are the most probably to possess travel insurance coverage.
  • Frequent travellers the most possible to individual vacation insurance coverage.
  • Multi-excursion policyholders have a tendency to own standalone insurance policies and pay out for them every year
  • Insured travellers like to minimise their dangers.

THE Customer JOURNEY Commences

  • About seven-in-ten multi-journey policyholders are several buyer journey takers.
  • The renewal prompt will help kick get started the client journey
  • Travelling abroad influenced switching in 2020/21
  • Switching can come to be recurring.
  • Several of these renewing only do so following commencing on a new journey.
  • Over fifty percent of those people renewing with out looking even now try out and get a greater offer.

Shopping for A Plan: Discovering THE Suitable Deal

  • If wanting for a offer, the awareness goes in direction of Value Comparison Web sites
  • Policyholders getting their multi-trip procedures in the last year rely closely on PCWs
  • And the concentration on PCWs will form the upcoming shopper journey
  • PCWs give the successful blend: straightforward entry and the data needed
  • PCWs are also a key purchasing channel particularly for solitary journey insurance policies


  • Multi-trip policyholders balance value and include
  • Brands are not of key relevance
  • The closing cost/include offer you is the end result of a negotiated settlement.
  • Negotiations likely to centre on broad coverage functions
  • Policyholders require their details sent in a concise method

Currently being A POLICYHOLDER

  • Getting a policyholder is an simple and enjoyable system
  • Plan administration is transferring on the internet
  • Substantial fall in travel insurance claims
  • Claiming remains a largely gratifying experience but fewer so than in advance of

Marketplace Dimensions AND Traits

  • Vacation insurance plan industry declines by just about 40%
  • A assorted market place in conditions of brands

For much more info about this report visit https://www.researchandmarkets.com/r/th4vrj

Media Contact:
Investigation and Markets
Laura Wood, Senior Supervisor
[email protected]    

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